Privacy Policy

Effective Date: 1 July 2026

Hockham & Jones Garden Services Ltd Privacy Policy

Hockham & Jones Garden Services Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.

Who We Are

Hockham & Jones Garden Services Ltd provides professional garden maintenance and grounds maintenance services throughout Norfolk and Suffolk.

If you have any questions about this Privacy Policy or how we use your personal data, you can contact us:

Email: hockhamandjones@gmail.com

Information We Collect

We may collect the following personal information:

• Name
• Email address
• Telephone number
• Property address (where relevant)
• Details of your enquiry
• Photographs you choose to send us
• Any information you provide when requesting a quotation

When you visit our website, we may also automatically collect technical information including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Cookies and analytics information

How We Use Your Information

We use your personal information to:

• Respond to your enquiries
• Arrange quotations and site visits
• Provide our gardening and grounds maintenance services
• Communicate with you regarding appointments
• Send quotations and invoices
• Improve our website and customer experience
• Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so under UK GDPR.

Marketing

We do not send unsolicited marketing emails.

If you choose to subscribe to any future newsletter or marketing communications, you may unsubscribe at any time.

Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties including:

• Accounting and bookkeeping providers
• Payment providers
• Website hosting providers
• IT support providers
• Legal or regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

How Long We Keep Your Information

We only retain your personal information for as long as necessary.

Typically:

• Customer enquiries: up to 12 months
• Customer records and invoices: 6 years to comply with HMRC requirements
• Website analytics: according to the settings of our analytics provider

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

• Remember your preferences
• Analyse website traffic
• Improve website performance

You can manage or disable cookies through your browser settings.

Website Analytics

We may use website analytics services such as Google Analytics to help us understand how visitors use our website.

These services collect anonymous information such as:

• Pages visited
• Time spent on the website
• Device type
• Approximate location

This information does not normally identify you personally.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

Under UK data protection law you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where appropriate
• Request restriction of processing
• Object to certain processing activities
• Request transfer of your data (where applicable)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the email address above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Hockham & Jones Garden Services Ltd

Email: hockhamandjones@gmail.com